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Travel insurance

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Important information about Travel insurance

In light of the Coronavirus pandemic, as of 27 March 5:00PM we are temporarily ceasing to issue new travel insurance policies to customers in New Zealand and in the Pacific.

Based on the advice of the New Zealand Government, travel advice has been upgraded to ‘Do Not Travel’ due to the outbreak of COVID-19, associated health risks and travel restrictions.

If you’ve already purchased travel insurance, your policy is still effective, however your travel insurance does not cover any claims related to COVID-19. There is a general exclusion in your policy which excludes cover for any loss, damage, liability or claims related to a pandemic or epidemic. The general exclusion applies regardless of when you purchased or activated your travel insurance policy. If you need to extend your policy, this will be considered on a case-by-case basis.

If you can no longer travel due to COVID-19 and you have not lodged a claim we will refund you the money you paid for travel insurance. Please contact us and we will refund you as soon as possible.

If you’ve already booked travel or are currently travelling, we also recommend that you contact your travel agent, airline, hotel and tour providers to discuss potential options to change, delay or cancel your trip.

We will closely monitor travel restrictions, so if you have a trip booked for a later date, please check back regularly.

We know that many of our travel insurance customers have had their international travel plans impacted by COVID-19. We’re working hard to ensure these customers have the support and information they need.

For FAQs and more information about your travel insurance and COVID-19, read our Travel Alert.

  • Enjoy your overseas holiday worry-free
  • Provides cover for unforeseen injury or loss of property
  • Get a quote in one easy phone call.



24/7 emergency assistance wordwide

In the event of an emergency while overseas you can call us collect 24 hours a day
Medical and other expenses

Personal items and medical expenses

Covers you for lost luggage, certain medical expenses and some other unforeseen events when you travel.
Money and travel documents including passports


If you lose your passport, we’ll cover the reasonable costs to replace your passport.
Loss of deposit

Loss of deposits and cancellation

Cover for abandonment or alteration of travel due to events outside of your control. This includes cover for deposits and expenses paid in advance and transport costs to enable you to return overseas to complete your travel, if you returned to American Samoa because of an unexpected life threatening illness, injury or death to an immediate family member.
Emergency Purchases

Money-back guarantee

We’ll provide a refund if you need to cancel your policy prior to departure and haven’t made a claim.

Couples and families

Special packages are available for couples and families.

Optional Benefits

Optional Benefit

Additional personal items

Provides cover for any individual item(s) valued at more than $1,000

Important: This is a summary only. For a full outline of the policy terms, conditions and exclusions, please read the policy wording (below) and the certificate of insurance.

Get a travel insurance quote

Fill out our online form, call us on +684 633 4266, or drop into your local office.

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Coronavirus update

We're here to help. For important information about how the outbreak of Novel-Coronavirus affects your travel plans and your insurance policy please read our notice below. If you would like more information then please don't hesitate to call us.

Travel Advisory - Coronavirus

Travel insurance full policy document

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